To users of the T19WHB-7-RF-APP and T19XWHB-7-RF-APP (EN) thermostats – there are currently problems with the IOT service provider. The device is still working as configured, only remote access is not possible. The devices on Tuya IOT are working without any problems.
The manufacturer and the service provider are working to resolve the problems as soon as possible. We apologise for any inconvenience caused.
 
PS: If possible, do not push the button on the receiver to change modes as then you will have to re-do the connecting process to your app. When the problem is resolved and if you will have any problems doing that, contact us and we’d be glad to help.
Uporabnike termostata T19WHB-7-RF-APP ter T19XWHB-7-RF-APP (SL) obveščamo, da so trenutno težave pri ponudniku IOT storitev. Naprava še vedno deluje po nastavljenem režimu, onemogočen je zgolj oddaljen dostop. Naprave na Tuya IOT delujejo nemoteno.
Proizvajalec in ponudnik storitev se trudita odpraviti težave v najkrajšem času. Za nastale nevšečnosti se vam opravičujemo.
PS: Če je mogoče, ne pritiskajte gumba na sprejemniku, da bi spremenili način, saj boste morali ponovno izvesti postopek povezovanja z aplikacijo. Ko bo težava odpravljena in če boste pri tem imeli težave, se obrnite na nas in z veseljem vam bomo pomagali.

Slovenija

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Europe

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EX-YU

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Sen Controls d.o.o.

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